At Brandify KC, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
Returns
We accept returns under the following conditions:
- Items must be returned within [7 days] of the purchase date.
- Items must be unused, in their original condition, and in the original packaging.
- A valid receipt or proof of purchase is required.
To initiate a return, please contact us at brandify2025@gmail.com or call us at (913) 303-2141.
Non-Returnable Items
The following items are not eligible for returns:
- Gift cards.
- Sale or clearance items (if specified as final sale).
- Customized or personalized products.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within [5-7 business days] and automatically applied to your original method of payment.
- Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at brandify2025@gmail.com.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).
- Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank or credit card statement.
- Contact your payment provider; it may take some time for the refund to post.
- If you still have not received your refund, please contact us at brandify2025@gmail.com.
Contact Us
For questions about our Refund Policy, please reach out to us:
- Email: brandify2025@gmail.com
- Phone: (913) 303-2141